GPA News, Policies and FAQs
Learn about recent GPA achievements, our policies that protect you, and search our frequently asked questions to get to know us and the industry better.
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Terms & Conditions
Review GPA’s Terms and Conditions.
Quality Service Guarantee
We stand behind our work. Regular investment in our people and their factory training ensure installations and service are done right the first time.
Warranty Service
GPA has product partnerships and services what we install. We have the proper qualifications to perform warranty service on all types of HVAC products.
Frequently asked questions.
What services does GPA Factory Service Provide?
GPA Factory Service specializes in the start up, service and maintenance of all Products represented by GPA.
FAQ's for Homeowners
*Please note GPA does not sell directly to homeowners, we are happy to recommend a contractor in your area if you need assistance.
What is a geothermal heat pump, and how does it work?
A geothermal heat pump is a highly efficient system that uses the constant temperature of the earth to heat and cool your home. In winter, it extracts heat from the ground and transfers it into your home. In summer, it reverses the process, removing heat from your home and dispersing it into the ground.
What are the benefits of installing a geothermal heat pump in my home?
Geothermal systems offer several benefits:
- Energy Efficiency: Use 25-50% less electricity than traditional HVAC systems.
- Cost Savings: Lower heating, cooling, and hot water bills.
- Environmentally Friendly: Reduce greenhouse gas emissions by relying on renewable energy.
- Durability: Underground loops last 50+ years; heat pump units can last 20-25 years.
- Comfort: Provide consistent heating and cooling without drafts or hot spots.
How much does a geothermal heat pump system cost, and are there rebates or incentives available in Ontario?
The cost depends on your home’s size, soil conditions, and system type, typically ranging between $25,000–$40,000. However, substantial savings are available through government rebates like the Canada Greener Homes Grant and Ontario energy incentives. Financing options may also be available.
How long does it take to install a geothermal system in my home?
Installation involves an outdoor component and an indoor component, in normal conditions installation takes between 2-5 days. The timeline depends on factors such as property size, the complexity of the ground loop installation, and weather conditions.
What is the lifespan of a geothermal heat pump system?
The underground loops will last over 50 years, and the heat pump unit has an expected lifespan of 20–25 years with proper maintenance. These systems are a long-term investment in your home.
Will a geothermal system work for my property, and what factors determine feasibility?
Geothermal systems work for most properties. Key considerations include:
- Land Availability: For horizontal loops, you need sufficient yard space. Vertical loops require less space.
- Soil Composition: Certain soils, like sandy or rocky ones, may affect installation methods.
- Access: The property must be accessible for drilling or trenching equipment.
Can a geothermal system also provide hot water for my home?
Yes, most geothermal systems can provide hot water through an add-on called a desuperheater. This captures excess heat from the system and uses it to preheat your water, reducing your water heating costs.
How energy-efficient is a geothermal system compared to traditional HVAC systems?
Geothermal systems are 3–5 times more efficient than traditional HVAC systems. For every unit of electricity used, they generate 3–5 units of heating or cooling energy. This efficiency results in significant energy cost savings, systems will easily pay for themselves before their lifespan is over.
Are geothermal systems noisy?
No, geothermal systems are exceptionally quiet. The heat pump is located indoors, and the outdoor ground loops operate silently, unlike traditional air conditioners or heat pumps.
Who handles the design, installation, and maintenance of the system?
We partner with licensed, experienced contractors who will handle every step of the process, from system design to installation and ongoing maintenance. We can help connect you with a certified installer in your area.
FAQ's for Contractors
What geothermal heat pump models and brands do you carry?
We carry industry-leading models from ClimateMaster. Our selection covers a range of system sizes and configurations from residential to commercial ensuring the right fit for every project.
What training and support do you offer contractors?
We provide comprehensive training on geothermal system design, installation, and troubleshooting. Our team also offers on-site technical support and online resources to help you succeed.
Do you provide design assistance or system sizing support for geothermal projects?
Yes, we assist with system design, load calculations, and sizing to ensure optimal system performance. Our in-house experts are available to consult on complex projects.
What are the ordering processes and lead times for equipment delivery?
We stock a variety of equipment for quick delivery and offer expedited shipping for custom orders. Typical lead times for non stock product range from 2–8 weeks, depending on the product.
Do you offer volume discounts or contractor loyalty programs?
We strive to be competitive in the marketplace with our pricing but understand certain projects need extra help. We always work with contractors to ensure the relationship is mutually beneficial. Contact us to learn more about our partnership benefits.
What warranties and after-sales support do you provide?
Geothermal systems reduce energy use by up to 70-80% compared to conventional HVAC systems, resulting in significant cost savings. They also lower greenhouse gas emissions and help homeowners achieve sustainability goals. In short, massive environmental impact on an investment that pays for itself.
What marketing and sales tools can you provide to help me promote geothermal to my clients?
Standard offeries include literature, energy savings calculators, and training materials to help you educate clients about geothermal benefits. Co-branded marketing support is also available for contractors.
What are the environmental and energy-saving benefits I can highlight to my customers?
Standard offeries include literature, energy savings calculators, and training materials to help you educate clients about geothermal benefits. Co-branded marketing support is also available for contractors.
Do you assist with rebate and incentive programs for contractors or homeowners?
Yes, we provide guidance on available rebates, grants, and incentive programs. Our team can help you and your clients navigate the application process to maximize savings.
What troubleshooting and technical support services do you offer?
Our team offers real-time technical support via phone, email and in person visits where needed. We also provide an online knowledge base with troubleshooting guides and videos and direct access to factory support.
What LG heat pump models do you carry?
We carry their full Canadian residential and small commercial line. This includes rebate qualifying whole home, low ambient heating pump options. We will also be offering some exciting new releases that are expected in early 2025.
What products or features does LG offer that other brands do not?
- LG heat pumps offer built in wifi on all high wall indoor units, so no additional module or costs are required. This wifi also connects to the LG app that runs other home appliances like TVs, fridges, dryer, etc.
- All low ambient single and multi outdoor units (and even some non low ambient singles) come with a built in base pan heater, no need to buy separately or go without.
- With any of the multi outdoor units, you can mix and match any indoor unit. Even if there is a rebate involved, since it’s the outdoor unit that qualifies. No need to match exact indoor and outdoor units from a complicated catalog.
- Variety of indoor choices including black or white high wall, floor console, cassettes, mid and high static ducted, air handlers, and picture frame (LED coming soon) options.
- Impressive cold weather performance. No shut off after -25 degrees celsius.
- Low ambient cooling available when paired with control kit and wind baffles
What training and support do you offer contractors?
Yes, we pride ourselves on customer service! Along with the full time support by our sales reps and engineers here at GPA, we also work with LG to host regular, hands on installation and technical training sessions at LG headquarters here in Toronto, on a regular basis. Virtual training or smaller groups can also be arranged. As well, LG’s local technical support is always available for insight or troubleshooting on a jobsite.
Do you provide design assistance or system sizing support for LG projects?
To some extent, yes. Without visiting the residence where equipment is installed, it can be difficult to see the full picture, but some of our reps have many years of residential experience with heat gain/heat loss calculations, system layouts, and knowledge of what details are needed to design. On special occassions, we are even willing to go to a home of our dealers to give some insight, but the majority of decisions are made by the contractor and homeowner.
What are the ordering processes and lead times for equipment delivery?
We are well stocked on all of LG’s products are are readily available to quote and create sales orders. Shipping is included within the GTA and can be arranged within 24-48 business hours. Expedited shipping is available when needed.
Do you carry an A coil, stand alone heat pump that can be added to a gas furnace and qualifies for rebates?
Yes, LG’s LUU outdoor units in 2 and 3 tons are available. Paired with an AHRI approved matching coil, they do qualify for rebates that may be offered by the goverment.
Do you offer volume discounts or contractor loyalty programs?
Pro Dealers listed on the LG dealer locator are given special pricing and we do offer extra bonuses throughout the year.
What warranties and after-sales support do you provide?
If registered, all LG equipment comes with a 10 year parts and compressor warranty. Five years, if not registered. We are happy to help with guiding you through the process of registering those warranties on LG’s portal. For parts, depending on the issue, we do stock most common requests. Otherwise, parts can arrive from LG headquarters within a day or two.
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